Delete your account

You can permanently delete your Club Mates HQ account yourself, at any time, from inside the app. You do not need to contact us and you do not need to give a reason.

Delete from the app

• Open Club Mates HQ and sign in
• Go to the More tab
• Tap Delete account
• Confirm when prompted

Deletion happens immediately and cannot be undone. You will be signed out, and you will not be able to sign in again with that account.

If you can’t get into the app

Email admin@clubmateshq.com.au from the address you signed up with and ask us to delete your account. We will confirm your request and delete the account, normally within 7 days and in any case within 30 days.

What is deleted

• Your sign-in account, name, email address, phone number and profile details
• Your profile photo, and any squad photos, club emblems and chat images you uploaded
• Your team memberships, coach claims and join requests
• Your attendance and availability responses, including any injury note
• Your player-of-the-match votes
• The chat messages you wrote, in every room you belonged to
• Your membership of every chat room, so your name no longer appears in the member list
• Your push notification token, notification history and notification preferences
• Members you blocked, and blocks other members placed on you
• Your recorded acceptance of our Terms and Privacy Policy

What is kept, and why

• Reactions and poll votes you left on other members’ messages, stored only as an internal identifier that no longer connects to you once your account is gone
• Reports another member raised about your content, so we can act on safety issues
• Content created by your coach or club rather than by you — squad records, match reports and results, statistics, and events. Ask your coach to remove your details, or contact us
• Operational and administrative logs, which may contain an internal account identifier and, where an administrator granted or changed access, the email address used for that action
• Fixture, ladder and player information published by public league and association websites, which we do not control

For the full picture, see our Privacy Policy and Terms of Service.